Please read these Terms of Service ("Terms") carefully before accessing or using www.meonow.com (the "Site") and the MEO platform (the "Platform").

 

By accessing the Site or using any services provided by MEO Teknoloji ve Yazılım A.Ş. (MERSIS No: 0615092861200001), located at Görükle Mh. Üniversite-1 Cd. No:933/B006 Nilüfer, Bursa, Türkiye ("MEO", "we", "us", or "our"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

 

If you do not agree to these Terms, you must immediately cease all use of the Site and Platform.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In that case, "you" refers to that entity.

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1. Definitions

"Agreement" means these Terms of Service together with any Order Form, the Privacy Policy, and any other documents incorporated by reference.

"Content" means any data, text, images, audio, video, forms, files, links, QR codes, NFC configurations, or other material uploaded, created, generated, or otherwise made available through the Platform by Users.

 

"Member" means any User who creates an approved account on the Platform.

 

"Order Form" means any written or electronic ordering document or online subscription form that specifies the Services, Subscription Plan, fees, and other terms agreed between MEO and the Member.

 

"Personal Data" has the meaning given to it under applicable data protection laws, including the EU General Data Protection Regulation ("GDPR") and the Turkish Personal Data Protection Law No. 6698 ("KVKK").

 

"Platform" means MEO's software-as-a-service (SaaS) system enabling users to create, manage, and operate digital micro pages, QR codes, NFC touchpoints, interaction flows, analytics, and related tools.

 

"Services" means collectively the Platform, the Site, any APIs provided by MEO, and any related support or professional services.

 

"Site" means www.meonow.com and any related web or mobile interfaces operated by MEO.

 

"Subscription Plan" means the plan (including any free tier, trial, or paid tier) that governs a Member's access to the Platform, as described on the Site or an Order Form.

 

"User" means any person or entity that accesses or uses the Site or Platform, whether or not they hold an account.

 

"User Data" means all data, including Personal Data, that a Member or its end users submit to or collect through the Platform.

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2. Scope of Services

MEO provides Members with access to the following features (subject to the applicable Subscription Plan):

• Micro page and digital profile creation

• QR code generation and NFC tag management

• Interaction and data collection flows

• Analytics, reporting, and performance dashboards

• API access (where made available)

• Optional physical product sales (e.g., QR/NFC tags and related hardware)

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For physical product purchases, delivery is subject to stock availability and the fulfillment terms set out in the applicable Order Form or product listing. Separate shipping and return policies may apply.

 

MEO reserves the right, at its sole discretion, to modify, suspend, or discontinue any feature or aspect of the Services at any time, with or without notice. MEO will use commercially reasonable efforts to provide advance notice of material changes that adversely affect Members.

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3. Account Registration & Eligibility

3.1 Eligibility

 

To use the Platform, you must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into binding contracts. The Platform is intended for business use. By registering, you represent and warrant that you meet these requirements.

 

3.2 Account Creation

 

• To access certain features, Users must create an account. You agree to:

• Provide accurate, current, and complete registration information

• Maintain and promptly update your account information

• Keep your login credentials confidential and not share them with third parties

• Notify MEO immediately at support@meonow.com upon any suspected unauthorized access or security breach

• Be solely responsible for all activities that occur under your account

• MEO may, at its discretion, refuse registration or suspend accounts without prior notice where it reasonably suspects a violation of these Terms or applicable law.

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3.3 Business Accounts

 

If you register on behalf of a business, organization, or other legal entity, you represent that you are duly authorized to bind that entity to these Terms. The entity shall be liable for any breach of these Terms by its authorized users.

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4. Subscriptions, Fees & Payment

4.1 Subscription Plans

 

Access to paid features of the Platform requires selecting a Subscription Plan. The features, limitations, and pricing of each plan are described on the Site and may be updated from time to time. MEO will provide reasonable notice before increasing prices applicable to existing subscriptions.

 

4.2 Free Trials & Free Tiers

 

MEO may offer a free trial or a free tier of the Platform. Free trials are subject to the duration and feature limits specified at the time of sign-up. At the end of a free trial, your account may be automatically converted to a paid plan unless you cancel before the trial expires. MEO reserves the right to modify or discontinue free tiers at any time with reasonable notice.

 

4.3 Billing & Payment

 

Paid subscriptions are billed in advance on a monthly or annual basis, as selected. All fees are quoted exclusive of applicable taxes (including VAT/KDV) unless otherwise stated. You authorize MEO (or its payment processor) to charge your designated payment method on each renewal date. If payment fails, MEO may suspend access to the Platform until outstanding balances are settled.

 

4.4 Refunds

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Except as required by applicable consumer protection law, all fees are non-refundable. MEO may, at its sole discretion, issue credits or refunds in exceptional circumstances. If you believe you have been charged in error, you must notify MEO within 30 days of the charge.

 

4.5 Taxes

 

You are responsible for all applicable taxes, duties, levies, and similar charges arising from your use of the Services. If MEO is required to collect or remit taxes on your behalf, you agree to pay such amounts.

 

4.6 Price Changes

 

MEO may change its pricing at any time. For existing paid subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' notice.

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5. Acceptable Use

5.1 Permitted Use

 

MEO grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your lawful business purposes and in accordance with these Terms.

 

5.2 Prohibited Conduct

You agree not to, and not to permit or facilitate any third party to:

• Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation

• Upload, transmit, or distribute illegal, harmful, fraudulent, defamatory, obscene, or misleading Content

• Conduct phishing, spamming, spoofing, or other deceptive or abusive activities

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform

• Sublicense, sell, resell, transfer, assign, or otherwise exploit the Platform for the benefit of third parties without MEO's prior written consent

• Use the Platform to send unsolicited commercial communications in violation of applicable anti-spam laws (including CAN-SPAM, CASL, or the EU ePrivacy Directive)

• Infringe, misappropriate, or violate any intellectual property, privacy, or other rights of MEO or any third party

• Use automated means (bots, scrapers, crawlers) to access the Platform in a manner that imposes an unreasonable load on MEO's infrastructure

• Attempt to gain unauthorized access to MEO's systems or other users' accounts

• Use the Platform to create Content targeting minors in a manner prohibited by law

• Engage in any conduct that could expose MEO or its affiliates to legal liability

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MEO reserves the right to remove Content and suspend or terminate accounts that, in MEO's reasonable judgment, violate these provisions, without prior notice and without liability to you.

 

5.3 User Responsibility for Content

 

You are solely responsible for all Content you create, publish, or distribute through the Platform, and for any data you collect from end users through your pages or touchpoints. MEO does not pre-screen Content but reserves the right to review and remove Content at its discretion.

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6. Data Protection & Privacy

6.1 Privacy Policy

 

MEO's collection and use of Personal Data in connection with the Services is described in MEO's Privacy Policy, available at [link to Privacy Policy]. By using the Services, you consent to MEO's processing of your Personal Data as described therein.

 

6.2 Members as Data Controllers

 

When Members collect Personal Data from their end users through MEO pages, QR/NFC touchpoints, or other features, Members act as independent data controllers (or equivalent under applicable law) with respect to such User Data. Members are solely responsible for:

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• Providing adequate notice and obtaining all necessary consents from their end users

• Complying with all applicable data protection and privacy laws, including GDPR, KVKK, CCPA, and any other relevant regulations in the jurisdictions where they operate

• Ensuring the lawful basis for processing and the lawful transfer of Personal Data across borders

• Responding to data subject requests (access, rectification, erasure, portability, objection)

• Implementing appropriate technical and organizational security measures

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6.3 MEO as Data Processor

 

To the extent MEO processes Personal Data on behalf of a Member as a data processor (within the meaning of GDPR Article 4(8) or equivalent), MEO and the Member may be required to enter into a Data Processing Agreement ("DPA"). MEO's standard DPA is available at [link to DPA] and is incorporated into these Terms for Members subject to GDPR or equivalent regulations. By accepting these Terms, Members that qualify as data controllers under GDPR acknowledge and accept the terms of MEO's DPA.

 

6.4 Data Security

 

MEO implements industry-standard technical and organizational measures to protect the Platform and User Data against unauthorized access, loss, or destruction. However, no system is completely secure, and MEO cannot guarantee absolute security.

 

6.5 Data Retention & Deletion

 

MEO retains User Data for the duration of the Member's subscription and for a reasonable period thereafter as required by law or legitimate business purposes. Upon termination of an account, MEO will, at the Member's written request, delete or return User Data within a commercially reasonable timeframe, subject to any legal retention obligations.

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7. Intellectual Property

7.1 MEO's Intellectual Property

 

All rights, title, and interest in and to the Site, Platform, and all related software, designs, trademarks, trade names, logos, and branding are owned exclusively by MEO or its licensors. Nothing in these Terms transfers any intellectual property rights to you.

 

7.2 License to Members

 

Subject to your compliance with these Terms and timely payment of applicable fees, MEO grants you a limited, non-exclusive, non-sublicensable, non-transferable license to access and use the Platform solely for your internal business purposes during the subscription term.

 

7.3 Member Content License

 

You retain ownership of all Content you create or upload to the Platform. You grant MEO a worldwide, royalty-free, non-exclusive license to host, copy, transmit, display, and process your Content solely to the extent necessary to provide and improve the Services.

 

7.4 Feedback

 

If you provide MEO with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant MEO an irrevocable, perpetual, worldwide, royalty-free license to use and incorporate such Feedback without restriction or compensation to you.

 

7.5 Copyright Infringement (DMCA / Notice & Takedown)

 

MEO respects intellectual property rights. If you believe that Content on the Platform infringes your copyright, please send a written notice to legal@meonow.com including: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material; (iii) your contact information; (iv) a statement of good faith belief; and (v) a statement of accuracy under penalty of perjury. MEO will respond to valid notices in accordance with applicable law.

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8. Third-Party Services & Links

 

The Site and Platform may contain links to, or integrations with, third-party websites, services, or content. MEO is not responsible for the availability, accuracy, content, products, or security practices of any third-party services. Accessing third-party services is at your own risk and subject to those third parties' terms and privacy policies. MEO does not endorse any third-party services.

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9. Warranty Disclaimer

 

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MEO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR DATA ON OR ACCESSED THROUGH THE PLATFORM

• Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not fully apply to you.

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10. Limitation of Liability

10.1 Exclusion of Certain Damages

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEO AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES

• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS

• BUSINESS INTERRUPTION OR COST OF SUBSTITUTE SERVICES

• UNAUTHORIZED ACCESS TO, ALTERATION OF, OR LOSS OF YOUR CONTENT OR USER DATA

• ANY DAMAGES ARISING FROM YOUR RELIANCE ON THIRD-PARTY SERVICES OR CONTENT

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THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF MEO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

10.2 Cap on Liability

 

MEO's total aggregate liability to you arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the total fees paid by you to MEO in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Euros (€100).

 

10.3 Consumer Rights

 

Nothing in these Terms limits or excludes MEO's liability where such limitation or exclusion is not permitted by applicable mandatory law, including applicable consumer protection legislation.

 

11. Indemnification

 

You agree to indemnify, defend, and hold harmless MEO and its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms

• Your Content or any data you collect through the Platform

• Your violation of any applicable law or regulation, including data protection laws

• Your infringement of any third-party intellectual property or other rights

• Any claims by your end users arising from your use of the Platform

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12. Confidentiality

 

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information ("Confidential Information"). Each party agrees to: (i) use Confidential Information solely for the purposes of performing its obligations or exercising its rights under these Terms; and (ii) not disclose Confidential Information to any third party without the disclosing party's prior written consent, except as required by law. This obligation does not apply to information that is or becomes publicly available through no fault of the recipient, was rightfully known prior to disclosure, or was independently developed without reference to Confidential Information.

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13. Export Controls & Sanctions Compliance

 

You represent and warrant that neither you nor any party for whom you are acting is subject to any sanctions administered by the Turkish government, the United States (OFAC), the European Union, the United Nations, or any other relevant governmental authority ("Sanctions"). You agree not to export, re-export, or transfer the Services or any technical data obtained through the Services in violation of applicable export control laws or Sanctions. MEO reserves the right to terminate your access immediately if it determines, in its sole discretion, that you are subject to Sanctions or are in breach of this section.

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14. Term & Termination

14.1 Term

 

These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this Section.

 

14.2 Termination by Member

 

You may terminate your account at any time by following the account cancellation procedure in your account settings or by contacting meo@meonow.com. Termination will take effect at the end of the then-current billing cycle, and no refunds will be issued for the remaining period unless required by applicable law.

 

14.3 Termination by MEO

 

MEO may suspend or terminate your access to the Platform immediately, with or without notice, if: (i) you breach any provision of these Terms; (ii) you fail to pay any amounts due; (iii) MEO is required to do so by law or a regulatory authority; or (iv) MEO discontinues the Services.

 

14.4 Effect of Termination

 

Upon termination: (i) all licenses granted to you under these Terms immediately cease; (ii) you must cease all use of the Platform; (iii) MEO may delete your Content and User Data subject to Section 6.5; and (iv) any provisions of these Terms that by their nature should survive termination shall so survive, including Sections 7, 9, 10, 11, 15, 17, and 18.

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15. Modifications to the Services & Terms

 

MEO may update these Terms at any time. We will post the updated Terms on the Site and update the "Effective Date" at the top. For material changes, MEO will use reasonable efforts to notify Members via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Services after the effective date of any revision constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services and terminate your account.

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16. Force Majeure

 

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, government actions, pandemics, labor disputes, internet or telecommunications failures, or cyberattacks. The affected party shall promptly notify the other and use commercially reasonable efforts to resume performance.

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17. Dispute Resolution

17.1 Informal Resolution

 

Before initiating any formal legal proceeding, you agree to contact MEO at meo@meonow.com and attempt to resolve the dispute informally for a period of at least 30 days.

 

17.2 Governing Law

 

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict of law principles.

 

17.3 Jurisdiction

 

Subject to any mandatory provisions of applicable law (including mandatory consumer protection rules in your jurisdiction), any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Bursa, Türkiye. If you are a consumer in the EU or another jurisdiction with mandatory local court jurisdiction rules, those rules shall take precedence to the extent required by applicable law.

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18. General Provisions

18.1 Entire Agreement

 

These Terms, together with the Privacy Policy, any DPA, and any applicable Order Form, constitute the entire agreement between you and MEO with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

 

18.2 Severability

 

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

 

18.3 No Waiver

 

MEO's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of MEO.

 

18.4 Assignment

 

You may not assign or transfer these Terms or any rights or obligations hereunder without MEO's prior written consent. MEO may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms shall be binding upon and inure to the benefit of the parties' permitted successors and assigns.

 

18.5 Notices

 

Legal notices to MEO must be sent in writing to: MEO Teknoloji ve Yazılım A.Ş., Görükle Mh. Üniversite-1 Cd. No:933/B006 Nilüfer, Bursa, Türkiye, or by email to meo@meonow.com. MEO may send notices to you via email to the address associated with your account or via in-platform notifications.

 

18.6 Relationship of the Parties

 

The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and MEO.

 

18.7 Language

 

These Terms are written in English. In case of any conflict or inconsistency between an English version and a translated version, the English version shall prevail to the extent permitted by applicable law.

 

18.8 Accessibility & Contact

 

If you have questions about these Terms, please contact us at: meo@meonow.com